Running on Fumes

If discipline really is a form of self-respect, then this year, I’m respecting myself by staying immune to the noise. People talk about work–life balance, but balance doesn’t create possibility. Work ethic does. Consistency does. Discipline does.

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Where Friction Hides

A deep look at why call center success depends on disciplined, lean-driven hiring processes, and how Kennedy Services uses structure, engagement, and consistency to build stronger, more reliable teams.

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Baby, We Were Born to Run

A deep look at why call center success depends on disciplined, lean-driven hiring processes, and how Kennedy Services uses structure, engagement, and consistency to build stronger, more reliable teams.

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Discipline as a Form of Self-Respect

If discipline really is a form of self-respect, then this year, I’m respecting myself by staying immune to the noise. People talk about work–life balance, but balance doesn’t create possibility. Work ethic does. Consistency does. Discipline does.

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How to Lose a New Hire in 10 Days

You’ve done it! You found the perfect candidate, survived the interview process, and finally got them to say “yes.” Victory, right? Not so fast. The hiring process doesn’t end with a signed offer letter. In fact, this is where things can go off the rails faster than a Game of Thrones finale. Let’s talk about…

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Hiring Red Flags: When to Run, Not Walk, from a Candidate

Hiring can sometimes feel like online dating. Everyone puts their best foot forward, but not all profiles match reality. And just like in dating, there are some red flags that should make you pause, reconsider, and maybe even run for the hills. So, let’s talk about those warning signs that scream, “Danger! Bad hire ahead!”…

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Staffing Myths Busted: No, We’re Not Just Sending You Random People Off the Street

Let’s address the elephant in the room: staffing agencies get a bad rap. Some people think we just grab the first person we see at Starbucks and send them to your office. Others assume we’re just middlemen taking a cut while doing absolutely nothing. And then there’s my personal favorite, “I can just hire people…

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Blogging and Social Media: A Reluctant Leader’s Descent into the Digital Abyss

If there were a support group for socially awkward introverts who’d rather endure a Survivor immunity challenge than write a blog post, I’d be the founding member. Seriously, I’ve avoided blogging, and social media like Dwight Schrute avoids frivolous office parties. (Though if social media involved more beets and battle strategy, I might have signed…

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